

You can always contact us for any return/refund question at and issues In some very rare cases we will allow an order to be cancelled, however there will be a minimum 15% administration fee on the cancellation of your purchase(s). If this happens, the order will be cancelled, but if we get a restock on that product within 60 days, we will offer it to you first at the original price before selling it to the general public.

The only way the order won't be fulfilled is if the distributor does not ship to us the amount that they guaranteed. You own the item as soon as it is paid and it is non-refundable. The same is true if the product value goes down after it is paid. If the product value rises after the purchase we will still deliver it at the price paid.

Please remember it can take some time for your bank or credit card company to process and post the refund too.Due to the time-sensitive nature of the value of our products all prices and sales are final once paid.Īll purchases of preorders are final and non-refundable. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at contacto and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at contacto your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
